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10Bet Casino Review

Hello there fellow slots fans! Always a pleasure to have you join me for another casino review. I’m Dave Monk, the official “casino reviewer-in-residence” here at FreeSpinsNoDepositNoWager.com, and there’s nothing I enjoy more than finding a great new online casino to recommend to our readers.

There’s an expression I seem to hear a lot: “Don’t worry, size isn’t everything.” But I think if you ask most people they will agree that big is usually better. So today’s casino should be flippin’ fantastic, because it’s grown to be one of the biggest names in online betting and gambling there is.

Today, we’re going to be taking a look at the betting behemoth that it 10Bet.co.uk. First founded way back in 2003, 10Bet is a well-respected industry member that holds gambling licences from the Malta Gaming Authority, the Curacao Gaming Association, and the prestigious UK Gambling Commission.

Let’s find out together if big is best, or if, when it comes to casinos, size really isn’t the only thing that matters…

10Bet Casino Games & Slot Machines

As their name implies, 10Bet started out as what our American friends call “a sports book”. Or, to you and me, a bookie! They were one of the first sites to allow people to bet on major (and obscure) sporting events. They introduced a casino to their portfolio a few years later, and their “clout” meant they could approach many of the “big name” software providers.

Today, 10Bet Casino is able to showcase over 530 games from 12 different software providers! If you like variety, this casino’s slots offering should be high on your sign up list. One thing I really like is the ability to filter the games by software provider. I’m particularly enjoying some of the new games from Austrian software company Rabcat… and at 10Bet I can go straight to the 3 games of theirs that they carry. A nice touch if you like (or perhaps don’t like?) the games from a particular provider.

There’s a good range on offer here, with a really easy to use filter menu at the top. You can go straight to their newest slots, jackpots, video slots, table and card games, etc. Everything moves lightning quick, and I like how you can instantly see how many of each type there are.

One thing that you “big jackpot hunters” will like is the 17 progressive jackpot games on offer, including evergreen favourite Mega Moolah, as well as some more modern tie-ins like the Basic Instinct and Rambo jackpot slots. All in, there are over 450 slots games to choose from including plenty of big names like Starburst, Gonzo’s Quest, and many more.

For the table games fans the choice is more limited, although still a very respectable 60 games to choose from. There are many variants of blackjack and roulette, as well as some baccarat and poker games. It’s not a very wide choice, but the games chosen are all high quality – so not much “filler” here.

10Bet Live Casino

Live casino is where it’s at these days – even I’m getting into my live tables, despite my “bah humbug” attitude when these things first released a couple of years ago. But 10Bet hasn’t exactly embraced the scene with gusto. They’ve decided on a “less is more” approach, but they’ve gone for top quality.

You only get a choice of six live games here, and only 4 are traditional: two live roulette tables, one live baccarat, one live blackjack. The other two are the very popular DreamCatcher “spin the wheel” game and something I’ve never seen anywhere else; “Football Studio.”

Now, if you’re a footy fan then this is incredible! It’s a simple 2-card betting game but it’s, well, in a football studio! That means you get live commentary on big games and goal celebrations and reviews while you’re playing a simple card game – all live. I’m impressed with the innovation of this, but it’s only really going to appeal to the football fans among you, I guess.

It does seem to be a trend in the online casinos now to go for fewer live games, but up the quality. Call me old-fashioned, but I quite like that approach. See, size isn’t everything after all.

10Bet Mobile

As is now becoming the norm, there’s no need to run a cut down version of this casino on a separate app on your smartphone. Just visit the site on mobile and will automagically show you an optimised version that’s so similar you won’t even notice. Almost every game I tried worked on a phone the same way as on the computer, and it really was a seamless experience.

If your phone doesn’t quite have the “grunt” of some of the latest ones and things do look a bit slow, then you can download a dedicated app that will let you play a smaller selection of games using your existing account. But really, if you’ve got a phone built in the last 3 years or so and some good mobile data (or wifi) then you’re in for a smooth mobile experience with 10Bet. Heck, it even worked on my last-legs Kindle Fire tablet!

10Bet Bonus & Free Spins

Right, this is where being a “big boy” really pays off. I’ve found one of the biggest introductory bonuses in the UK for you! If you sign up using our special link you can enjoy something very tasty indeed. How does £1,000 grab you?!

New players will get a tasty 100% matched deposit bonus up to £200 (the minimum deposit is only £15). But it doesn’t end there! Deposit for a second and third time and you’ll get more matched bonuses of up to £300 and then £500 respectively!

Now my maths is a bit dodgy, but by my reckoning, that means I’ve blagged you up to £1000 of bonus cash to strike it rich with. You’re welcome, my friends!

10Bet Support

Now here’s where perhaps size doesn’t matter – except in the sense that perhaps sometimes you can be too big?

If you have a look around the interwebs for some customer reviews for 10Bet you’ll see some poor scores for customer service. But if you delve behind the headlines you’ll see that this is probably as a result of gaining a lot of new punters who aren’t aware of the anti-money laundering regulations (also known as “know your client” or KYC) that mean all casinos have to verify the ID of players before they can pay out winnings.

Those of you who are casino veterans (or in my case, just old) will be aware of this, and it is in the site’s FAQ, but to be honest, 10Bet could make it a bit more obvious. I also think that the sheer number of people playing their sportsbook and casino means that their customer service staff can be inundated at peak times, meaning people can go a little longer than I’d like before questions are answered or problems solved.

Overall, my experience was positive. I thought the FAQ was well-written and answered all the main points most punters would have. I wouldn’t recommend using email to contact them, the response time was typically over 24 hours – again this points to how popular they are. However, the do offer 24/7 live support via phone – and give you an 0800 freephone number for the UK to call. There’s also a live chat support feature, but again I found this was hit and miss at busy times. My advice? Pick up the dog and bone and give them an old-fashioned call!

Everything else was plain sailing. There were plenty of different methods to deposit money, including credit and debit cards and all the major eWallet services including PayPal, Skrill and Neteller.

One thing that was a bit confusing was the payment limits – they are different for virtually every payment type, so you’ll have to check those out yourself as I don’t have the space to list every single one! That’s something they could streamline, perhaps. This is carried over to cashing out your winnings, although there’s a cap of £50,000 per withdrawal. There are no fees or charges for taking out your hard-won dosh, which is excellent. If you’ve verified your account, you should see the money within 3 working days.

So overall, it seems like – unfortunately for me – size is usually important. The scope of 10Bet allows them to offer a really solid casino experience. However, they could probably do with investing a little more in customer service reps to keep up with the volume of punters that their size and success has brought. So maybe there is hope for me yet, and maybe size isn’t absolutely everything. Here’s hoping…

Cheers,

Dave

About 10Bet

Founded in London in 2003, 10Bet has taken a little time to reach its peak but is now taking a good market share in the online gaming industry and is desperate to compete in the North American market.

10Bet’s major positive is how seriously they take security, though as you’ll see below this can have a detrimental effect on customer satisfaction too when players feel the rigorous security is only a one-way thing, i.e. they aren’t bothered about card numbers and addresses when you deposit money but they sure are when you want to cash out!

Anyway, we look at the good and bad of 10Bet here, starting with bonuses.

10Bet Welcome Bonuses

Like most online firms 10Bet changes its bonuses quite regularly, however the current introductory offer is a 50% matched deposit bonus of up to $200. So, to get the full value from your bonus you would need to deposit $400 upon joining, though even a $50 start-up would give you $75 to play with which is not too bad.

10Bet Odds, Casino and Poker Bonuses

There are no permanent bonuses specifically related to any of the above, however with 10Bet it becomes really important to ensure you are ready to deposit a good amount of money from the beginning and claim as much of that welcome bonus as possible as this is transferable.

So, say you deposit $400 and get the full $200 extra to play with, you’ll have $600 in the kitty and you can move this from the sportsbook to the casino whenever you like.

10Bet VIP Program

A slight letdown here as 10Bet do not offer a VIP program as such. Their promotions page is always live though and you should check there regularly to ensure you are not missing out on any deals specific to the games you play.

Odds And Betting At 10Bet

Taking a browse through the horse racing, soccer, basketball or football markets will unfortunately not tend to show 10Bet in too good a light given they are rarely the best odds.

They do offer lots of markets on the biggest sports such as soccer, though their ethos appears to be more about quantity than quality as most customers would prefer less available markets but better odds overall versus the competition.

Sports offered up in the sportsbook are:

• Football
• Aussie Rules
• Badminton
• Baseball
• Boxing
• Chess
• Cricket
• Cycling
• Darts
• e-Sports
• Golf
• Greyhounds
• Ice Hockey
• MMA
• Motor Racing
• Pool
• Winter Sports and more

10Bet Live Betting

At the top of the 10Bet homepage there is a ‘Live Betting’ option which will give you the current schedule. Whatever live events are happening are listed though all sports are searchable from the bar at the top left.

It’s more likely you’ll want to use the live betting feature with the mobile site (see below) to ensure you can bet on the go, but either way it’s one serious positive for 10Bet to have this feature.

The speed of the links and how quickly the lines are updated is fine though as is the case with pre-game bets, those prices don’t always stack up too well when compared with other firms.

10Bet Casino

10Bet’s casino offering is called Vegas, so look out for this button at the top of the homepage. Clicking through this will produce a list of popular video games and slots and there are so many to choose from.

Better still is the choice of 46 table and card games featuring all the usual suspects from blackjack and baccarat to poker and roulette, with over 500 games available in total throughout ‘Vegas’.

Graphics and speed are fine and payouts, at least in terms if winnings showing in your account, are fine too. As far as online casino experiences go it’s not too bad.

10Bet Live Casino

Live dealer games are a positive for 10Bet with a few tables offered up, mostly featuring roulette or blackjack. As always we see this as a good thing because trust can be maintained between the organization and the player when using a live dealer versus using a computer.

The screens are fine, everything can be read OK and you should have no major problems, at least not when playing on a proper PC rather than on mobile.

10Bet Poker

Video poker is on offer as part of the general Vegas page, but no real games are offered and it’s a site for fun poker players only. Pro’s are not to be seen here and there or no big cash games, so if poker is your thing then 10Bet is not the one for you.

10Bet Site Layout

10Bet’s homepage is kept pretty simple in all fairness in as much as it is all relevant. Links to available sports to bet on are down the left, major links (Live Betting, Vegas, Live Casino etc) are at the top and the middle is taken up by current live sports action.

The lack of links is a plus, as we all know that by clicking Vegas we are going to get more information on that, likewise Promotions so we don’t need to be sold too many things all on one page and this site achieves that.

The color scheme is good; professional looking in its blue and black primary colors while everything works quickly and smoothly. If you need help with anything just skip straight to the very foot of the page where the ‘help’ section is more obvious.

10Bet Cash Out

Cash outs here can take up to a week but even then that’s only if everything is absolutely above board according to 10Bet. As mentioned elsewhere in this review, some customers have felt that security checks are not so vigorous when 10Bet are taking deposits but they will stop payments immediately and indefinitely to you if they believe for a second there has been a breach, so be very familiar with their terms before signing up.

10Bet Mobile Betting

10bet Live Chat Link 2020

The mobile site interface is slick and reacts quickly, the color scheme and layout basically being a mini version of the full site featuring football, tennis, horse racing and casino options.

More bonuses can be found on the mobile site so keep an eye out for them each day, and the site is available on all smartphone types without the need for a download. As it works nice and fast, this is the best way to bet live in-play as you can do it on the move.

10Bet Deposits And Withdrawals

Deposits and withdrawals are handled in a few different ways, these being listed below:

Responsible Gaming

10Bet takes its responsibilities very seriously in terms of helping players not to go too far. A full breakdown of their Responsible Gaming policy can be found here: https://www.10bet.com/promotions/sports/welcome-bonus/help-section/

10Bet’s History

10Bet was founded in England back in 2003 and since then has grown its client base steadily and surely. It was quick to ensure that different territories would be monitored by different regulators, i.e. its UK business is licensed by the UK Gambling Commission while its customers in all other regions are looked after by the Curacao Gambling Commission, an area used a lot by US-based companies.

10Bet wanted to ensure from the start that they could branch out away from the UK and so almost immediately after their inception in ’03 they produced not only 10bet.co.uk but also 10bet.com, the latter showing content for all worldwide territories where gambling is legal.

As such they have managed to grow a fine client base however a look through their history over the last 15 years shows nothing majorly untoward, though the major gripe is with payouts (see below).

10Bet Customer Support

Unfortunately this is not an area 10Bet score well on. The ‘help’ button is clearly visible at the top of the main page, however it’s not immediately obvious how to get quick answers and especially not to a specific issue as the page is filled with FAQ’s.

Look closer and down the page and you will find the ‘contact us’ button, however the only options you have behind here are a phone number (not the best option these days) and a customer help email address. Through the latter, the company promises to try to get back to you within 24 hours, not great when you need help right now.

10bet Live Chat Link Online

A look at independent customer reviews reveals something much more problematic, with general ratings for 10Bet very low indeed. The main grip tends to be a slight error in confirming identity or using a different card to make payments with customers feeding back that 10Bet have no issue when taking the money, but predictably quote their terms and conditions when you want a payout.

Better understanding of customer needs and the advent of a live chat facility on the website would be something 10Bet should look at immediately.

10Bet Terms And Conditions

10bet Live Chat Links

10Bet’s Terms of Service are pretty much in line with most major online sportsbooks and poker sites, full details are available at https://www.10bet.com/promotions/sports/welcome-bonus/help-section